1. Information We Collect

a. Device Information

When you visit our site, we automatically collect technical data such as:

• Web browser

• IP address

• Time zone

• Cookies installed on your device

• Pages/products viewed

• Referral sources

• Site interaction data

We use tools like:

• Cookies

• Log files

• Web beacons / tags / pixels

b. Order Information

When you place (or attempt to place) an order, we collect:

• Full name

• Shipping and billing address

• Email address

• Phone number

• Payment details (processed securely by third-party gateways)

• Any other order-related information

We refer to all this as your “Personal Information.”

2. How We Use Your Personal Information

We use your personal information to:

• Process your orders and payments

• Ship products to your address

• Send invoices, confirmations, and delivery updates

• Communicate with you for support, offers, or order updates

• Prevent fraud and unauthorized transactions

• Improve our website and user experience

• Deliver targeted marketing messages (only if opted-in)

3. Sharing Your Information

We only share your information with trusted third parties necessary to operate our services, including:

• Payment processors (e.g., Razorpay, Stripe)

• Shipping partners (e.g., Shiprocket, Delhivery)

• Analytics tools (e.g., Google Analytics, Meta Pixel)

• Marketing partners (with your consent)

We do not sell your personal information to third parties.

For reference:

• Google Privacy Policy

• Razorpay Privacy Policy

4. Cookies and Tracking Technologies

We use cookies to:

• Keep your shopping cart active

• Understand how customers navigate the site

• Serve relevant advertisements across platforms

By using our site, you consent to our use of cookies. You may manage or disable cookies through your browser settings.

5. Data Retention

We retain your Order Information unless and until you request deletion.

Device and browsing data may be stored for analytics and fraud prevention purposes.

6. Your Rights

You have the right to:

• Access, correct, or update your personal information

• Request deletion of your data

• Opt-out of marketing communications at any time

To make any such request, contact us at:
📧 support@drapeandluxe.com

7. Security

We implement industry-standard security protocols, including:

• SSL encryption for secure browsing

• Secure payment gateways

• Limited internal access to customer information

8. Third-Party Links

Our website may include links to external websites (e.g., Instagram, blog articles).

We are not responsible for the privacy practices of these third parties.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect data from children.

10. Changes to This Policy

We may revise this Privacy Policy from time to time.

Any updates will be posted here with an updated effective date.

11. Contact Us

For questions, data access requests, or privacy concerns, contact us at:

📧 Email: support@drapeandluxe.com