Order Cancellation

– Orders can be cancelled within 24 hours of placing them, provided they have not been processed or shipped.

• To request a cancellation, please email us at support@drapeandluxe.com with your order number and reason for cancellation.

• If your order has already been dispatched, cancellation is no longer possible. However, you may initiate a return after receiving the item.

Returns and Refunds

– We accept return requests within 7 days of delivery for items that are damaged, defective, or incorrect.

• The item must be unused, in its original packaging, and in the same condition as received.

• To initiate a return, contact us at support@drapeandluxe.com with your order number and reason for return.

• Our support team will guide you through the return process.

Refund Process

– Once the returned item is received and inspected, your refund will be processed.

• Refunds are issued to the original method of payment within 7–10 business days after approval.

• Shipping charges, if applicable, are non-refundable.

Non-Returnable Items

– Certain items are non-returnable, including:

• Personalized products

• Used or washed towels

• Items without original packaging

• Any item not in its original condition unless damaged or defective upon arrival

Late or Missing Refunds

– If you haven’t received your refund within the estimated time:

1. Check your bank account

2. Contact your credit card company or bank – processing times may vary

3. If the issue persists, reach out to us at support@drapeandluxe.com

If you have any questions about your return or refund status, feel free to contact us — we’re here to help!

📧 Email: support@drapeandluxe.com