DRAPE&LUXE – Cancellation & Refund Policy
Effective Date: July 30, 2025
At DRAPE&LUXE, we are committed to delivering high-quality products and a smooth shopping experience. Please review our policy below regarding order cancellations, returns, and refunds.
Order Cancellation
– Orders can be cancelled within 24 hours of placing them, provided they have not been processed or shipped.
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To request a cancellation, please email us at support@drapeandluxe.com with your order number and reason for cancellation.
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If your order has already been dispatched, cancellation is no longer possible. However, you may initiate a return after receiving the item.
Returns and Refunds
– We accept return requests within 7 days of delivery for items that are damaged, defective, or incorrect.
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The item must be unused, in its original packaging, and in the same condition as received.
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To initiate a return, contact us at support@drapeandluxe.com with your order number and reason for return.
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Our support team will guide you through the return process.
Refund Process
– Once the returned item is received and inspected, your refund will be processed.
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Refunds are issued to the original method of payment within 7–10 business days after approval.
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Shipping charges, if applicable, are non-refundable.
Non-Returnable Items
– Certain items are non-returnable, including:
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Personalized products
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Used or washed towels
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Items without original packaging
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Any item not in its original condition unless damaged or defective upon arrival
Late or Missing Refunds
– If you haven’t received your refund within the estimated time:
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Check your bank account
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Contact your credit card company or bank – processing times may vary
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If the issue persists, reach out to us at support@drapeandluxe.com
If you have any questions about your return or refund status, feel free to contact us — we’re here to help!
📧 Email: support@drapeandluxe.com